01622 661166

We have three types of maintenance contracts for desktops and servers as shown in the matrices below.

Desktop Matrix

 GoldSilverBronze
Charge per machine£ call£ call£ call
Mon-Fri 09:00-17:00table-ticktable-ticktable-tick
Twelve Months Covertable-ticktable-ticktable-tick
In hours Telephone Supporttable-ticktable-ticktable-tick
Software Trouble Shootingtable-ticktable-ticktable-tick
Callout Within 4 hr Response Timetable-ticktable-crosstable-cross
Callout Within 8 hr Response Timetable-crosstable-ticktable-tick
All Hardware is Covered - parts and labour cost are coveredtable-ticktable-ticktable-cross
Yearly Health Check Inspectiontable-ticktable-ticktable-cross
Remote Desktop Control *table-ticktable-ticktable-cross
Viruses and Spyware Removal **table-ticktable-crosstable-cross
Software Installationtable-ticktable-crosstable-cross

Server Matrix

 Exchange ServerWorkgroup SQLFile Server
Charge per machine£ call£ call£ call
Mon-Fri 09:00-17:00table-ticktable-ticktable-tick
Twelve Months Covertable-ticktable-ticktable-tick
In hours Telephone Supporttable-ticktable-ticktable-tick
Software Trouble Shootingtable-ticktable-ticktable-tick
Callout Within 4 hr Response Timetable-ticktable-ticktable-cross
Callout Within 8 hr Response Timetable-crosstable-crosstable-tick
All Hardware is Covered - parts and labour cost are coveredtable-ticktable-ticktable-cross
Yearly Health Check Inspectiontable-ticktable-ticktable-cross
Remote Desktop Control *table-ticktable-ticktable-cross
Viruses and Spyware Removal **table-ticktable-crosstable-cross
Software Installationtable-ticktable-crosstable-cross
Exchange Supporttable-ticktable-crosstable-cross
Active Directory Supporttable-ticktable-ticktable-cross
Backup Software Supporttable-ticktable-ticktable-cross
Remote Monitoring *table-ticktable-ticktable-cross

* This is reliant on the customer having a VPN connection

** This is reliant on the customer ensuring their virus protection is updating regularly

 

Alternatively if a fixed contract does not suit your needs we have other options available:
 Cost per call
Work would be carried out on an hourly rate basis
  • Call out charge (inclusive of first hours labour) - £75
  • Hour labour rate on site - £75


Please note that customers who take out a yearly contract receive priority over normal call outs

Please also note that all prices are exclusive of VAT
.